FAQ

Frequently Asked Questions (FAQ)

Welcome to ORVAVO!

Here you can find answers to common questions about our products, orders, shipping, returns, and customer service. If you need further assistance, our customer service team is always happy to help.

1. ABOUT ORVAVO

What is ORVAVO?

ORVAVO is an online apparel store offering men's casual clothing, graphic T-shirts, mandala-inspired designs, mindfulness-inspired styles, and everyday wardrobe essentials.

We focus on comfortable styles, individual expression, and clothing inspired by creativity and everyday living.

What types of products do you offer?

Our collection includes selected men's casual apparel, graphic T-shirts, and other everyday clothing styles.

Product materials, colors, sizes, and specifications are provided on the individual product pages.

How can I find product details?

Each product page includes available product information, such as descriptions, images, size options, and material details where applicable.

We recommend reviewing the product information and size chart carefully before placing an order.

If you have questions, please contact us at service@orvavo.com.

2. ORDERS AND PAYMENTS

How do I place an order?

Shopping with ORVAVO is simple:

  1. Browse our product collection.

  2. Select your preferred product and available options.

  3. Add the item to your shopping cart.

  4. Proceed to checkout.

  5. Enter your shipping and payment information.

  6. Review your order and complete your purchase.

You will receive an order confirmation email after successfully placing your order.

Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible at service@orvavo.com.

Cancellation or modification requests can generally be accommodated before your order enters processing or shipment preparation.

Once an order has been processed or dispatched, changes or cancellations may no longer be possible.

If the order has already been dispatched, you may refer to our Return & Refund Policy for available options.

What payment methods do you accept?

Available payment methods are displayed during checkout.

Payments are processed through the payment providers supported by our store.

Is my payment information secure?

Payment transactions are handled through third-party payment providers.

We do not intentionally store full payment card numbers or security codes on our own website servers.

3. SHIPPING AND DELIVERY

How long does order processing take?

Orders generally require 1–3 business days for processing after payment confirmation.

This includes order verification, preparation, packaging, and shipping arrangements.

Business days exclude weekends and applicable public holidays.

How long does shipping take?

After dispatch, estimated shipping transit time is generally 12–15 business days.

What is the total estimated delivery time?

The estimated total delivery time is 13–18 business days.

Shipping Stage Estimated Time
Order Processing 1–3 business days
Shipping Transit 12–15 business days
Total Delivery Time 13–18 business days

These are estimated timeframes rather than guaranteed delivery dates.

Delivery may take longer due to customs inspections, carrier delays, weather conditions, public holidays, or other circumstances beyond our reasonable control.

How can I track my order?

Once your order has been dispatched, tracking information will be provided where available.

You can use the tracking number in your shipping confirmation email to check your shipment status.

Please allow some time for tracking information to appear in the carrier's system.

What should I do if my tracking information is not updating?

Tracking updates may occasionally be delayed while the carrier processes your shipment.

If your tracking information has not updated for an extended period, please contact us at service@orvavo.com with your order number.

Our customer service team will help review the shipment information.

What happens if my order is delayed?

Although we make reasonable efforts to deliver orders within the estimated timeframe, delays can occur due to customs procedures, transportation disruptions, weather conditions, or carrier operations.

If your order has not arrived within the estimated delivery timeframe, please contact our customer service team for assistance.

Are customs duties and import taxes included?

Depending on your destination, international shipments may be subject to customs duties, import taxes, or other local charges.

Unless expressly stated during checkout, these charges are not included in the product price or shipping fee.

Customers are responsible for applicable charges imposed by their local authorities, to the extent permitted by applicable law.

4. RETURNS AND REFUNDS

What is your return policy?

ORVAVO offers a 30-day return period beginning on the date your order is delivered.

To qualify for a standard return:

  • Your return request must be submitted within 30 days after delivery.

  • Items should be unused and in their original condition.

  • Original packaging, tags, and applicable accessories should be included.

  • Proof of purchase or your order number must be provided.

Certain exclusions may apply where permitted by applicable law.

How do I request a return?

Please contact our customer service team before sending any products back.

Email: service@orvavo.com

Please provide:

  1. Your order number.

  2. The product you wish to return.

  3. The reason for your return.

  4. Clear photographs or videos if the product is damaged, defective, or incorrect.

Our team will review your request and provide the appropriate return instructions and return address.

Please do not send products back without receiving return instructions.

Who pays for return shipping?

For standard returns due to personal preference, change of mind, or incorrect size selection, customers are generally responsible for return shipping costs.

For confirmed damaged, defective, or incorrectly shipped products, ORVAVO will cover reasonable return shipping costs where a return is necessary.

What if I receive a damaged or defective product?

If your order arrives damaged or defective, please contact us with:

  • Your order number.

  • A description of the issue.

  • Clear photographs or videos showing the problem.

  • Photographs of the packaging, if relevant.

After reviewing your request, we may offer an appropriate solution, including:

  • A replacement or reshipment.

  • An exchange.

  • A refund to your original payment method.

For confirmed damaged or defective products, we will work with you to find a fair resolution.

What if I receive the wrong product?

If you receive an item different from the one you ordered, please contact us at service@orvavo.com.

Include your order number and photographs of the item received.

After reviewing the issue, we may arrange a replacement, exchange, or refund as appropriate.

How long does a refund take?

Once an approved return has been received and inspected, we will notify you of the refund decision.

Approved refunds are generally initiated within 3–5 business days after the returned item has been received, inspected, and approved.

The time required for the funds to appear in your account depends on your payment provider or financial institution.

How will I receive my refund?

Refunds are generally issued to the original payment method used for the purchase.

If your original payment method is no longer available, please contact our customer service team for assistance.

Can I return an item if I simply change my mind?

Yes. You may request a standard return within 30 days after delivery, provided the item meets the applicable return conditions.

For standard change-of-mind returns, customers are generally responsible for return shipping costs.

Mandatory consumer rights under applicable law remain unaffected.

5. PRODUCTS AND SIZING

How do I choose the correct size?

Please review the size chart provided on each product page before ordering.

We recommend comparing the listed measurements with a similar garment that fits you comfortably.

If you are unsure about sizing, contact us before placing your order.

Are product colors exactly as shown in the pictures?

We make reasonable efforts to display product colors accurately.

However, actual colors may vary slightly depending on your screen settings, device, and lighting conditions.

Where can I find fabric and material information?

Material information is provided on individual product pages where available.

Please check the specific product description for details about fabric composition, care instructions, and other specifications.

How should I care for my clothing?

Please follow the care instructions provided on the product label or product page.

Different fabrics and garment finishes may require different washing and care methods.

6. CUSTOMER SERVICE

How can I contact ORVAVO?

You can contact our customer service team through the following channels:

Email:
service@orvavo.com

Phone:
+1 2792218103

What information should I include when contacting customer service?

For order-related questions, please include your order number, the email address used during checkout, and a clear description of your question or issue.

This helps us identify your order and assist you more efficiently.

How long does customer service take to respond?

We aim to respond to customer inquiries as promptly as possible.

Response times may vary depending on inquiry volume, weekends, and public holidays.

7. CONTACT INFORMATION

Website:
https://orvavo.com/

Website Operator:
Shenyang Hongzhen Trading Co., Ltd.

Business License Entity:
Shenyang Hongzhen Trading Co., Ltd.

Registered Address:
Unit 1-746, Room 105, 1st Floor, No. 610-1 Gutainan,
Hunnan District, Shenyang Area,
China (Liaoning) Pilot Free Trade Zone,
Shenyang, Liaoning, China

Customer Service Email:
service@orvavo.com

Customer Service Phone:
+1 2792218103

Thank you for choosing ORVAVO.

We appreciate your trust and look forward to making your shopping experience enjoyable.

ORVAVO — Wear Your Way. Live Your Story.