Terms of Service

Last Updated: November 13, 2026

1. Overview

Welcome to ORVAVO!

These Terms of Service govern your access to and use of the ORVAVO website, including all information, products, services, and features available through this website.

This website is operated by Shenyang Hongzhen Trading Co., Ltd. Throughout these Terms, the words "we," "us," and "our" refer to Shenyang Hongzhen Trading Co., Ltd.

By visiting our website or purchasing products from us, you agree to be bound by these Terms of Service and our related policies.

If you do not agree with these Terms, please do not use our website or services.

2. Eligibility and Use of Our Website

By using this website, you confirm that you are legally capable of entering into a binding agreement under the laws applicable to you.

You agree not to use our website or products for any unlawful or unauthorized purpose.

You must not:

• Violate any applicable laws or regulations.

• Interfere with the security or functionality of our website.

• Attempt to gain unauthorized access to our systems.

• Submit false, misleading, or fraudulent information.

• Copy, reproduce, or misuse website content without authorization.

We reserve the right to restrict or terminate access to our website if we reasonably believe these Terms have been violated.

3. Products and Product Information

ORVAVO offers men's casual apparel and everyday clothing, including graphic T-shirts, mandala-inspired designs, mindfulness-inspired styles, and other selected apparel.

We make reasonable efforts to display product descriptions, images, colors, sizes, materials, and other details as accurately as possible.

However, please note:

• Actual product colors may vary slightly due to screen settings and device displays.

• Product measurements may have minor manufacturing variations.

• Product materials and specifications are provided in the individual product descriptions.

• Product images are intended to represent the products but may not reproduce every detail exactly.

Please review the product description and available size information carefully before placing an order.

If you have questions about a product, please contact us before purchasing.

4. Orders and Order Acceptance

When you place an order through our website, you agree to provide accurate and complete billing, shipping, and contact information.

After placing an order, you may receive an order confirmation email.

An order confirmation does not necessarily mean that the order has been finally accepted. We reserve the right to review and refuse or cancel an order in reasonable circumstances, including:

• Suspected fraudulent or unauthorized transactions.

• Incorrect product or pricing information.

• Products that are unavailable or out of stock.

• Inaccurate or incomplete customer information.

• Other circumstances that prevent us from fulfilling the order.

If we cancel an order after payment has been received, we will arrange an appropriate refund to the original payment method.

5. Pricing and Payment

All product prices are displayed on the relevant product pages and at checkout.

Prices, promotions, and product availability may change without prior notice. However, changes will not retroactively affect orders that have already been accepted.

The final order total, including applicable shipping charges and taxes where required, will be displayed during checkout.

We use third-party payment providers to process transactions. By submitting a payment, you authorize the applicable payment provider to process the transaction according to its terms and conditions.

We do not intentionally store full payment card numbers or security codes on our own website servers.

6. Shipping and Delivery

We aim to process and deliver orders within the estimated timeframes below.

6.1 Order Processing Time

Orders generally require 1–3 business days for processing after payment confirmation.

Processing includes order verification, preparation, packaging, and shipment arrangements.

Business days exclude weekends and applicable public holidays.

6.2 Shipping Time

After an order has been processed and dispatched, estimated transit time is generally 12–15 business days.

6.3 Estimated Total Delivery Time

The estimated total time from order processing to delivery is:

13–18 business days.

Delivery estimates are provided for reference and may vary due to customs inspections, carrier operations, weather conditions, public holidays, or other circumstances beyond our reasonable control.

6.4 Tracking Information

Where tracking is available, shipment tracking information will be provided after the order has been dispatched.

Please allow some time for the carrier's tracking system to update.

6.5 Shipping Information

Customers are responsible for providing accurate shipping addresses and contact details.

If an incorrect address is provided, please contact us as soon as possible. Address changes cannot be guaranteed after an order has entered processing or been dispatched.

Any applicable shipping charges and additional costs will be displayed at checkout.

7. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible at service@orvavo.com.

Cancellation requests can generally be accommodated before the order enters processing or shipment preparation.

Once an order has been processed or dispatched, cancellation may no longer be possible. In that case, you may request a return in accordance with our Return and Refund Policy.

If an order is successfully canceled, any payment received will be refunded to the original payment method.

8. Returns and Refunds

We want our customers to be satisfied with their purchases.

ORVAVO provides a 30-day return period from the date of delivery.

8.1 Return Eligibility

To qualify for a standard return:

• The return request must be submitted within 30 days after delivery.

• The item must be unused and in its original condition.

• The product should include its original packaging, accessories, and applicable tags.

• Proof of purchase or an order number must be provided.

Certain items may be excluded from returns where permitted by applicable law. Any such exclusions will be clearly disclosed before purchase.

8.2 How to Request a Return

To initiate a return, please contact:

Email: service@orvavo.com

Please provide:

• Your order number.

• The product you wish to return.

• The reason for the return.

• Relevant photos if the product is damaged or defective.

Our customer service team will review your request and provide return instructions and the applicable return address.

Please do not send products back without first contacting us.

8.3 Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us with your order number and clear photographs showing the issue.

After reviewing the information, we may offer one of the following solutions:

• A replacement item.

• An exchange for an appropriate product.

• A refund to the original payment method.

For confirmed damaged, defective, or incorrectly shipped products, we will provide an appropriate resolution without requiring the customer to bear return shipping costs for the confirmed issue.

8.4 Return Shipping Costs

For standard returns due to personal preference, incorrect size selection, or a change of mind, customers are generally responsible for return shipping costs.

For confirmed defective, damaged, or incorrect items, ORVAVO will cover reasonable return shipping costs where a return is necessary.

Any applicable return shipping arrangements will be communicated by our customer service team.

8.5 Refund Processing

Once an approved return has been received and inspected, we will notify you of the refund decision.

Approved refunds will generally be initiated within 3–5 business days after the return has been inspected and approved.

Refunds will be issued to the original payment method whenever possible.

Please note that the time required for the funds to appear in your account depends on your payment provider or financial institution.

9. Intellectual Property

All content available on the ORVAVO website, including text, graphics, logos, website design, photographs, and other materials, is owned by or licensed to the relevant rights holders and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, publish, or commercially exploit website content without prior written authorization from the applicable rights holder.

Nothing in these Terms grants you ownership of any intellectual property displayed on this website.

10. Third-Party Services and Links

Our website may include services, integrations, or links provided by third parties.

These may include payment processors, shipping providers, analytics services, and other external platforms.

We are not responsible for the content, policies, or practices of third-party websites or services.

Your use of third-party services may be subject to their own terms and privacy policies.

We encourage you to review those policies before using external services.

11. Privacy

Your privacy is important to us.

The collection, use, storage, and disclosure of personal information through our website are governed by our Privacy Policy.

Please review our Privacy Policy to understand how we handle personal information and the choices available to you.

Privacy Policy: https://orvavo.com/policies/privacy-policy

12. Disclaimer of Warranties

To the extent permitted by applicable law, our website and services are provided on an "as available" basis.

We do not guarantee that website access will always be uninterrupted, error-free, or completely secure.

We make reasonable efforts to ensure product information is accurate, but we do not guarantee that every description, image, or display will be entirely free from errors.

Nothing in these Terms excludes or limits any consumer rights or statutory warranties that cannot legally be excluded under applicable law.

13. Limitation of Liability

To the extent permitted by applicable law, Shenyang Hongzhen Trading Co., Ltd. shall not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products.

Nothing in these Terms limits liability where such limitation is prohibited by applicable law, including liability for fraud, intentional misconduct, or mandatory consumer protections.

14. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses or claims arising directly from your unlawful use of our website, violation of these Terms, or infringement of another party's rights.

This provision does not limit any rights you may have under applicable consumer protection laws.

15. Changes to These Terms

We may update or modify these Terms of Service from time to time to reflect changes in our business operations, website services, or applicable legal requirements.

Updated Terms will be published on this page with a revised "Last Updated" date.

Your continued use of our website after changes are published constitutes acceptance of the updated Terms to the extent permitted by applicable law.

16. Applicable Law and Consumer Rights

These Terms are subject to applicable laws and regulations.

Nothing in these Terms is intended to exclude, restrict, or override any mandatory consumer protection rights that apply to customers in their country or region of residence.

Where a provision of these Terms conflicts with mandatory applicable law, the relevant legal requirements will prevail.

17. Contact Information

If you have any questions regarding these Terms of Service, orders, shipping, returns, or refunds, please contact us.

Website Operator:
Shenyang Hongzhen Trading Co., Ltd.

Business License Entity:
Shenyang Hongzhen Trading Co., Ltd.

Registered Address:
Unit 1-746, Room 105, 1st Floor, No. 610-1 Gutainan,
Hunnan District, Shenyang Area,
China (Liaoning) Pilot Free Trade Zone,
Shenyang, Liaoning, China

Customer Service Email:
service@orvavo.com

Customer Service Phone:
+1 2792218103

Website:
https://orvavo.com/

Thank you for choosing ORVAVO.

ORVAVO — Wear Your Way. Live Your Story.