Shipping Policy

Last Updated: November 13, 2026

At ORVAVO, we are committed to providing a smooth and reliable shopping experience. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered when you purchase products from our website.

Please review the following information before placing your order.

1. Order Processing Time

All orders are generally processed within 1–3 business days after payment confirmation.

Order processing includes:

• Order verification.

• Product preparation.

• Packaging.

• Shipping arrangements.

Business days exclude weekends and applicable public holidays.

Please note that processing may take slightly longer during peak shopping periods, holidays, or circumstances beyond our reasonable control.

2. Shipping Time

After your order has been processed and dispatched, the estimated shipping transit time is:

12–15 business days.

Shipping time refers to the period from dispatch until delivery to the shipping address provided at checkout.

Actual delivery times may vary depending on the destination, shipping carrier, customs procedures, weather conditions, and other logistical factors.

3. Estimated Total Delivery Time

The estimated total delivery timeframe is:

Shipping Stage	Estimated Time
Order Processing	1–3 business days
Shipping Transit	12–15 business days
Total Estimated Time	13–18 business days

The total estimated delivery time is generally 13–18 business days from order processing through delivery.

These timeframes are estimates and are not guaranteed delivery dates.

4. Shipping Costs

Any applicable shipping fees will be displayed during checkout before you complete your purchase.

The shipping cost may vary depending on the destination, order details, and available shipping options.

Customers are responsible for reviewing the final order total, including applicable shipping charges and taxes, before submitting payment.

We do not charge shipping fees that have not been disclosed during checkout.

5. Shipping Destinations

Available shipping destinations and delivery options will be displayed during checkout.

Please ensure that your shipping address is complete and accurate, including:

• Recipient's full name.

• Street address and house number.

• City and state or province.

• Postal or ZIP code.

• Country.

• Valid contact telephone number.

We cannot guarantee successful delivery if incorrect or incomplete shipping information is provided.

6. Order Tracking

Once your order has been dispatched, tracking information will be provided where available.

Please allow some time for the shipping carrier to update the tracking information after dispatch.

You can use the tracking number provided in your shipping confirmation email to follow your shipment.

If your tracking information has not updated for an extended period or you have concerns about your delivery, please contact our customer service team.

Email: service@orvavo.com

7. Customs Duties and Import Taxes

Depending on the destination country or region, international shipments may be subject to customs duties, import taxes, or other charges.

Unless otherwise expressly stated during checkout, these charges are not included in the product price or shipping fee.

Customers are responsible for applicable customs duties, import taxes, and other charges imposed by their local authorities, to the extent permitted by applicable law.

Customs clearance procedures may also affect delivery times.

8. Delayed or Lost Shipments

Although we make reasonable efforts to ensure timely delivery, shipping delays may occur due to circumstances outside our control, including:

• Carrier delays.

• Customs inspections.

• Severe weather conditions.

• Public holidays.

• Transportation disruptions.

• Incorrect or incomplete shipping information.

If your order has not arrived within the estimated delivery timeframe, please contact us.

Our customer service team will review the shipment information and assist with the appropriate next steps.

If a shipment is confirmed lost, we will work with the customer to determine an appropriate resolution, which may include reshipment or a refund, depending on the circumstances and applicable law.

9. Incorrect or Damaged Items

We want you to receive the products you ordered in satisfactory condition.

If your order arrives damaged, defective, or incorrect, please contact us as soon as reasonably possible after delivery.

To help us investigate and resolve the issue, please provide:

• Your order number.

• A description of the issue.

• Clear photographs or videos showing the damaged or incorrect item.

• Photographs of the packaging, if relevant.

After reviewing your request, we may offer one of the following solutions:

• A replacement or reshipment.

• An exchange for an appropriate product.

• A refund to your original payment method.

For confirmed damaged, defective, or incorrectly shipped items, we will cover reasonable return shipping costs where a return is necessary.

10. Order Changes and Address Corrections

If you need to change your shipping address or modify your order, please contact us as soon as possible.

We can generally accommodate changes before an order enters processing or shipment preparation.

Once an order has been processed or dispatched, changes cannot be guaranteed.

If a package has already been shipped, please contact our customer service team for assistance.

11. Order Cancellation

If you wish to cancel an order, please contact us at service@orvavo.com as soon as possible.

Cancellation requests may generally be accommodated before the order enters processing or shipment preparation.

Once an order has been processed or dispatched, cancellation may no longer be possible. In such cases, you may refer to our Return and Refund Policy for available options.

Approved cancellations will be refunded to the original payment method.

12. Returns and Refunds

ORVAVO offers a 30-day return period beginning on the date your order is delivered.

To qualify for a standard return, products should be unused and in their original condition, with applicable original packaging and accessories.

Please contact our customer service team before returning any item.

For confirmed damaged, defective, or incorrect items, we may provide a replacement, exchange, reshipment, or refund as appropriate.

For standard returns due to personal preference or a change of mind, customers are generally responsible for return shipping costs.

Approved refunds are generally initiated within 3–5 business days after the returned item has been received, inspected, and approved.

The time required for the funds to appear in your account depends on your payment provider or financial institution.

For complete information, please review our Return and Refund Policy.

13. Contact Information

If you have any questions about shipping, delivery, tracking, or your order, please contact us.

Website Operator:
Shenyang Hongzhen Trading Co., Ltd.

Business License Entity:
Shenyang Hongzhen Trading Co., Ltd.

Registered Address:
Unit 1-746, Room 105, 1st Floor, No. 610-1 Gutainan,
Hunnan District, Shenyang Area,
China (Liaoning) Pilot Free Trade Zone,
Shenyang, Liaoning, China

Customer Service Email:
service@orvavo.com

Customer Service Phone:
+1 2792218103

Website:
https://orvavo.com/

Thank you for shopping with ORVAVO. We appreciate your trust and look forward to serving you.

ORVAVO — Wear Your Way. Live Your Story.