Privacy policy

Privacy Policy

Last Updated: November 13, 2026

At ORVAVO, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit our website, browse our products, make a purchase, or communicate with us.

By accessing or using our website, you acknowledge that you have read this Privacy Policy.

1. Who We Are

This website is operated by:

Website Operator:
Shenyang Hongzhen Trading Co., Ltd.

Business License Entity:
Shenyang Hongzhen Trading Co., Ltd.

Registered Address:
Unit 1-746, Room 105, 1st Floor, No. 610-1 Gutainan,
Hunnan District, Shenyang Area,
China (Liaoning) Pilot Free Trade Zone,
Shenyang, Liaoning, China

Customer Service Email:
service@orvavo.com

Customer Service Phone:
+1 2792218103

In this Privacy Policy, the terms "ORVAVO," "we," "our," and "us" refer to Shenyang Hongzhen Trading Co., Ltd.

2. Information We Collect

We may collect different types of personal information depending on how you interact with our website.

2.1 Information You Provide Directly

When you place an order, contact customer service, subscribe to our newsletter, or interact with our website, we may collect:

Full name
Billing and shipping address
Email address
Telephone number
Order details and purchase history
Information you provide when contacting customer service
Newsletter subscription preferences

2.2 Payment Information

When you make a purchase, payment information is processed by the payment providers available at checkout.

Depending on the payment method, these providers may collect payment card details, billing information, transaction identifiers, and other information required to complete your payment.

We do not intentionally store full payment card numbers or security codes on our own website servers.

2.3 Automatically Collected Information

When you visit our website, certain technical information may be collected automatically, including:

IP address
Browser type and version
Device type and operating system
Pages viewed and products browsed
Referring website or source
Date and time of visits
Website interaction and navigation information

This information helps us understand website performance, improve functionality, prevent fraudulent activity, and enhance the shopping experience.

3. How We Use Your Information

We may use the information we collect for the following purposes:

To process and fulfill customer orders.
To arrange shipping and delivery.
To process payments and refunds.
To communicate order confirmations and shipping updates.
To respond to customer service requests.
To manage returns, exchanges, and customer complaints.
To improve our website, products, and shopping experience.
To analyze website traffic and visitor behavior.
To provide relevant advertising and promotional content where permitted.
To detect, prevent, and investigate fraud or unauthorized activities.
To comply with applicable legal and regulatory requirements.

We only use personal information for legitimate business purposes and in accordance with applicable privacy laws.

4. Cookies and Tracking Technologies

Our website may use cookies, pixels, tags, and similar tracking technologies to improve website functionality and understand how visitors interact with our services.

Cookies are small text files stored on your device when you visit a website.

We may use the following categories of cookies:

4.1 Essential Cookies

These cookies are necessary for the website to operate properly. They help maintain shopping cart functionality, remember checkout information, support account sessions, and provide website security.

4.2 Functional Cookies

These cookies help remember your preferences and improve your browsing experience.

4.3 Analytics Cookies

Analytics technologies may collect information about website traffic, visitor interactions, page performance, and browsing behavior to help us improve our website.

4.4 Advertising Cookies and Tracking Technologies

We may use advertising technologies, including cookies, pixels, and similar identifiers, to measure advertising performance, understand campaign effectiveness, and deliver relevant advertisements where permitted by applicable law.

You can manage cookies through your browser settings. Depending on your location, you may also have the right to accept, reject, or withdraw consent for certain non-essential cookies through the cookie preference tools provided on our website.

Please note that disabling certain cookies may affect some website features and shopping functions.

5. Third-Party Services

To operate our online store and provide services to customers, we may work with third-party service providers.

These providers may process personal information only as necessary to perform their respective services, subject to applicable contractual and legal obligations.

5.1 Shopify

Our online store is hosted on Shopify. Shopify provides the e-commerce infrastructure that allows us to display products, manage orders, process shopping activities, and support customer transactions.

Shopify may collect and process personal information in accordance with its own privacy practices.

Shopify Privacy Policy:
https://www.shopify.com/legal/privacy

5.2 Payment Providers

We work with third-party payment service providers to securely process transactions.

These providers may collect and process payment-related information to authorize payments, prevent fraud, and complete purchases.

Their handling of your information is governed by their respective privacy policies.

5.3 Shipping and Delivery Providers

We may share necessary order information, such as your name, delivery address, telephone number, and order details, with shipping carriers and logistics providers to arrange delivery and provide shipment updates.

5.4 Analytics and Website Performance Services

We may use third-party analytics and website performance services to understand website usage, identify technical issues, and improve our services.

These services may collect technical information, device information, and website interaction data through cookies or similar technologies.

5.5 Advertising Services – AppLovin

We may work with AppLovin and its related advertising technologies to support advertising delivery, campaign measurement, performance analysis, and other advertising-related activities where applicable.

Depending on the services enabled and applicable permissions, advertising technologies may collect or process information such as:

IP address and general device information
Browser and operating system information
Advertising identifiers and cookie identifiers
Website interaction and browsing activity
Advertising impressions, clicks, and conversion events
Information used for advertising measurement and fraud prevention

Such information may be used to measure advertising performance, understand user interactions, improve advertising relevance, and support advertising-related services.

AppLovin may process information in accordance with its own privacy policy. For additional information about its data collection, use, sharing, and privacy practices, please visit:

AppLovin Privacy Policy:
https://legal.applovin.com/privacy/

You may also exercise applicable privacy choices through the tools and mechanisms made available by the relevant service providers and applicable laws.

6. How We Share Your Information

We do not sell your personal information to third parties for money.

However, we may disclose or share certain information in the following circumstances:

Service Providers: With Shopify, payment processors, shipping companies, analytics providers, and other service providers that help us operate our business.
Advertising Partners: With advertising and measurement partners, including AppLovin where applicable, to support advertising services and campaign measurement.
Legal Requirements: When disclosure is required by law, regulation, court order, or governmental authority.
Business Transactions: In connection with a merger, acquisition, restructuring, or transfer of business assets, subject to applicable privacy requirements.
Fraud Prevention and Security: When necessary to investigate suspicious activity, protect our customers, or safeguard our website and business operations.

We take reasonable steps to ensure that third parties handle personal information appropriately.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.

For example:

Order and transaction information may be retained for accounting, tax, legal, and customer service purposes.
Customer service communications may be retained to resolve inquiries and maintain service records.
Newsletter information may be retained until you unsubscribe or withdraw your consent where applicable.
Technical and analytics information may be retained according to the relevant service provider's retention practices.

When information is no longer required, we will take reasonable steps to delete, anonymize, or securely dispose of it, subject to applicable legal obligations.

8. Data Security

We use reasonable administrative, technical, and organizational measures to help protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

These measures may include access controls, secure service providers, and appropriate website security practices.

However, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.

9. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information, including:

The right to request access to personal information we hold about you.
The right to request correction of inaccurate information.
The right to request deletion of personal information.
The right to restrict or object to certain processing activities.
The right to withdraw consent where processing is based on consent.
The right to opt out of certain targeted advertising or data sharing activities where applicable.
The right to request a copy of your personal information in a portable format where legally available.

To exercise these rights, please contact us at:

service@orvavo.com

We may need to verify your identity before processing certain requests.

We will respond to valid requests within the timeframes required by applicable law.

10. Marketing Communications

If you subscribe to our newsletter or otherwise agree to receive promotional communications, we may send you updates about new products, store announcements, and promotional information.

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in the email or contacting us directly.

Even if you unsubscribe from marketing communications, we may still send essential transactional messages, such as order confirmations and shipping notifications.

11. International Data Transfers

As we use e-commerce infrastructure and third-party service providers that may operate in different countries, your personal information may be transferred to, stored, or processed in jurisdictions outside your country of residence.

Where required by applicable law, we will take appropriate steps to ensure that international transfers of personal information are protected by suitable safeguards.

12. Children's Privacy

Our website and services are not intended for children under the age required by applicable privacy laws.

We do not knowingly collect personal information directly from children without legally required authorization.

If you believe that a child has provided us with personal information inappropriately, please contact us so that we can take appropriate action.

13. Third-Party Websites

Our website may contain links to third-party websites, payment services, social media platforms, or other external services.

We are not responsible for the privacy practices, content, or security of websites operated by third parties.

We encourage you to review the privacy policies of those services before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, third-party services, or applicable legal requirements.

Any updated version will be published on this page with a revised "Last Updated" date.

We encourage you to review this page periodically to stay informed about how we protect your information.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our handling of personal information, please contact us using the details below.